cck4 Privacy Policy

📋 Introduction

cck4 ("we", "us", "our") operates the online casino and sports betting platform accessible at cck4.pro. We take the privacy of our users seriously, and this Privacy Policy explains in clear, straightforward language how we collect, use, disclose, and protect information about you when you use our platform.

By accessing or using cck4, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users accessing the platform from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other divisions.

We regularly review and update this Privacy Policy to reflect changes in our practices, technology, and applicable regulations. The most current version is always available on this page. We encourage you to review it periodically to stay informed about how we are protecting your information.

📂 Information We Collect

We collect two categories of information: information you provide directly to us, and information we collect automatically when you use our platform.

• Full name, date of birth, and national ID or passport number (for identity verification purposes)
• Email address and mobile phone number used for account registration and notifications
• Residential address within Bangladesh and any additional contact details you voluntarily submit
• Financial account details necessary to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Communications you send us, including support requests, feedback, and any documents submitted for KYC verification

Information collected automatically when you use the platform includes:

• Device identifiers, IP address, browser type and version, operating system, and screen resolution
• Gameplay data such as game sessions, bet amounts, win/loss records, and transaction history
• Cookies and similar tracking technologies that help us understand how you navigate and interact with the platform

⚙️ How We Use Your Information

The information we collect is used for the following purposes, all of which are necessary for the lawful and effective operation of the cck4 platform:

• Account creation, maintenance, and verification — including identity checks to confirm eligibility and prevent fraud
• Processing financial transactions including deposits, withdrawals, and bonus allocations in Bangladeshi Taka (৳)
• Providing customer support and responding to your queries, complaints, or technical issues in a timely manner
• Personalising your experience on the platform — for example, surfacing games and offers that match your interests and betting history
• Sending transactional and promotional communications, including bonus alerts, deposit confirmations, and seasonal promotions for Eid, BPL, and IPL seasons
• Monitoring platform activity to detect, prevent, and investigate suspicious behaviour, money laundering, underage access, and responsible gaming violations

🤝 Sharing of Information

cck4 does not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• Payment processors and financial service partners (such as bKash, Nagad, and Rocket) solely to facilitate your deposit and withdrawal transactions
• Identity verification and KYC compliance service providers engaged to meet our anti-fraud obligations
• Technology and infrastructure partners who host and maintain our platform under strict confidentiality agreements
• Law enforcement or regulatory authorities when required by applicable law, court order, or to protect the rights and safety of cck4 and its users

All third-party service providers who receive your data are contractually obligated to process it only for the specific purpose for which it was shared, and to maintain appropriate technical and organisational security measures.

💳 Payment Data & Financial Information

When you make a deposit or request a withdrawal on cck4, your financial transaction data is processed through our payment partners. We do not store complete mobile banking PINs, full bank account credentials, or Visa/Mastercard card numbers on our own servers. All payment data is transmitted via SSL-encrypted channels to our authorised payment processors.

Transaction records — including the date, amount in Bangladeshi Taka (৳), payment method used, and transaction reference number — are retained for regulatory compliance and dispute resolution purposes. We maintain these records for a minimum period consistent with applicable financial regulations.

🛡️ Data Security

cck4 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. We take the security of your information seriously and continuously review our practices to ensure they remain robust.

Our security infrastructure includes, but is not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers, ensuring your account activity and financial data remain private
• Strict access controls — only authorised personnel with a legitimate business need may access user account data, and all access is logged and audited
• Regular security assessments and vulnerability testing to identify and remediate potential weaknesses before they can be exploited

🍪 Cookies & Tracking Technologies

cck4 uses cookies and similar technologies (such as local storage and session identifiers) to operate the platform, remember your preferences, and improve your overall experience. Cookies are small text files stored on your device by your browser when you visit our platform.

We use the following categories of cookies:

• Strictly necessary cookies — required for the platform to function, including session management, authentication, and security features. These cannot be disabled.
• Functional cookies — used to remember your language preference, login status, and other personalisation settings so you do not have to re-enter them on each visit
• Analytics cookies — help us understand aggregate patterns of platform usage, such as which game categories are most popular and how users navigate between pages, so we can improve our service

⚖️ Your Rights

As a user of cck4, you have the following rights regarding your personal data. You may exercise any of these rights by contacting us at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you, along with information about how it is being used
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction
• Right to erasure — you may request deletion of your personal data, subject to our legal obligations to retain certain records (for example, transaction history required for financial compliance)
• Right to restrict processing — in certain circumstances you may ask us to limit how we use your data while a dispute or query is being resolved
• Right to object to marketing — you may opt out of receiving promotional messages from cck4 at any time without affecting your ability to use the platform

We will respond to all legitimate data rights requests within a reasonable timeframe. For complex requests, we may require additional information to verify your identity before processing.

🗃️ Retention of Data

We retain your personal data for as long as your account remains active, and for a further period as required by applicable law or our legitimate business interests. Specifically, transaction records and KYC documentation are retained for a minimum of five years to comply with anti-money laundering regulations. Where data is no longer required for any lawful purpose, we securely delete or anonymise it.

If you close your cck4 account, we will deactivate it and cease using your data for marketing and personalisation purposes immediately. However, certain records will be retained for the legally required minimum period even after account closure.

🔞 Children's Privacy

cck4 is an online gambling platform intended strictly for adults. You must be at least 21 years of age to register for and use this platform. We do not knowingly collect, solicit, or retain personal data from individuals under the age of 21. If we discover that a minor has provided us with personal information, we will promptly delete that account and all associated data.

If you are a parent or guardian and believe your child has accessed or registered with cck4, please contact us immediately at [email protected]. We treat such matters with the highest priority and will take immediate remedial action.

📝 Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the cck4 platform after any such update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, please stop using the platform and contact us to close your account.

✉️ Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cck4 handles your personal data, we encourage you to get in touch with our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]